Section 4 – Policies: Rider Suspensions and Appeals
Unruly Passengers Currently the only reason a rider may be [...]
Section 4 – Policies: Ride Cancellations and No Shows (Demand Response and Paratransit)
Definitions Late Cancellation A late cancellation is defined as any [...]
Section 4 – Policies: Public Involvement and Outreach
The TOSV and Village Shuttle engage the public in its [...]
Section 4 – Policies: Public Information
Village Shuttle develops, prints, and distributes public information such as [...]
Section 4 – Policies: Passenger Conduct
The following information is provided on the Village Shuttle website [...]
Section 4 – Policies: Customer Complaints
Village Shuttle welcomes all customer comments and complaints. A process [...]
Section 4 – Policies: Customer Relations and Service Policies
Village Shuttle transit services are provided for the benefit of [...]
Section 4 – Policies: Title VI
The TOSV Village Shuttle agrees that, as a condition to [...]
Section 4 – Policies: Limited English Proficiency (LEP)
It is the policy of the Village Shuttle to ensure [...]
Section 4 – Policies: Equal Employment Opportunity (EEO)
The Village Shuttle follows all Town Municipal Code requirements for [...]