Southern Ute Community Action Programs (SUCAP)
Section 5 – Remember
CUSTOMERS are the most important person in our business — in person, by phone or by mail.
CUSTOMERS are not dependent on us — we are dependent on them.
CUSTOMERS are not an interruption of our work, they are the purpose of it. We are not doing them a favor by serving them. They are doing us a favor by giving us the opportunity to serve them.
CUSTOMERS are not a cold statistic — they are flesh and blood human beings with feelings and emotions like you and me, with biases and prejudices.
CUSTOMERS are not persons to argue with or match wits with, or to outsmart. No one ever won an argument with a passenger.
CUSTOMERS are people who bring us their wants. It is our job to handle their requirements so pleasantly and so helpfully that they will take SUCAP Transportation again and again.