1. To help passengers who request information, familiarize yourself with operating instructions and the area of your route.
  2. If you don’t know the answer to a question, say so and suggest that the passenger call 563-4545 for information. Under no circumstance should you give a passenger wrong information.
  3. You may call the dispatcher or supervisor on the cell phone for information.  Above all, you should try to accommodate the passenger.  Use your good judgment.  Call the dispatcher or supervisor at any time if you feel that the passenger may be stranded or greatly inconvenienced by not having the correct information.