Communication (Written and Oral)
A lot of information is presented during the season! The information will be in written form as much as possible and will be posted on the bulletin board as well as in each employee’s mailbox.
2-way radio use is to be professional at all times. 2-way radio use is for business purposes only and should be kept to a minimum.
RouteMatch GPS software communicates important information to all SST passengers, as well as tracking important information for SST management. High priority must be given to keeping this system running at all time by all SST staff members.
- When reporting to the office and before driving, employees must read, understand and sign any memo in their mailbox. If you do not understand the information, ask a Supervisor. All signed memos will be placed on file.
- When memorandums are filed, one copy will be placed on a clipboard in the driver’s lounge. Look back through the memos on the clipboard to refresh your memory when necessary.
- After you are off for any period check the bulletin board, your box and the clipboard for any information which was presented in your absence.
- When driving a vehicle that you have not been in for several days, check back through the VIR book for any new information.
- Changes in the status of your DOT Medical card, driver’s license, address, or phone number must be reported to a SST Supervisor in writing within 3 days.
- Provide written information within 3 days about any tickets received or arrests.
- A telephone with messaging capabilities is required. We must be able to reach you if we need a shift covered or we need extra service buses. You have two (2) weeks from your date of hire to acquire phone service and set up your voice mail box/answering machine. Any change in your phone number must be reported to the office immediately.
- All reports and paper work is to be filled out by the end of the shift, complete, and accurate.
- When responding to any radio call, all bus drivers must indicate location and direction as part of their response.
- Use of radios in SST buses is for official business only. Messages are to be transmitted concisely without chitchat or “CB Lingo”. The 10-Code System is acceptable procedure.
- Radios, particularly in our frequency range, are subject to monitoring by the FCC and violations of their rules are subject to serious penalties.
- Many passengers will hear your conversations! Profanity and other misuses of the radios will not be tolerated.
- Radios are to be turned on and checked when leaving the Transit Operations Center (T.O.C.).
- Volume must be adequate to hear all transmissions and the AM-FM radio level must not interfere with your ability to hear the 2-way radio.
- All radios have a frequency that is for direct contact with the Routt County Communication. This is to be used only in the event of an emergency when a Supervisor is not on duty or cannot be reached. Not enough emphasis can be placed on the fact that this is an EMERGENCY system only.
- Requests for sand on the roads should not go through Routt County Communication since the officers on duty are already checking road conditions and will contact the Public Works Department, as they deem necessary.
- There may be instances when the County Dispatcher will contact you to advise you of traffic hazards, detours, or burned out lights on your bus, etc. You will be able to answer these transmissions in the normal manner without changing channels.
- In the event of a major disaster or crash, our service may be needed. Stay on schedule until instructed by Routt County or a Supervisor to do otherwise.
- Operators must turn on and log on to tablets prior to starting a run or leaving the TOC.
- Operators must notify base if unable to log on, or with any other issues with tablet or manifest.
- Operators must end run and log off after completing a run or shift.
- At end of the day/night the operator must log off and power tablet off.