Village Shuttle driver schedules are created for the specific season. The driver is assigned a vehicle
based on the route that they will be driving on a given day. Bus assignments are made to assure
adequate capacity for the route after a review of the Vehicle Repair List for vehicles that are

Drivers on demand response service routes receive service requests either via the lead driver or
because they have a radio/ telephone on the bus giving the caller direct access, they can receive
the service call directly and provide the service as needed. All drivers on associated routes can
hear schedule request conversations and the appropriate driver will provide an approximate pick
up time to the caller, usually within five minutes of the request, regardless of the season. Village
Shuttle does not schedule out demand responsive service trips, it is an immediate service. At
most, 20 minutes advanced maximum notice is all that is required.

All Paratransit service trip requests are to call either the administrative office or 970-923-3500
depending on the time of day. Village Shuttle prefers that a request for service be made at least
24 hours prior to the desired trip time, but can accommodate up to three hours in advance.

  • Between 8:00 am until 4:30 pm Monday through Friday; contact 970-923-2543.
  • Between 6:30 am until 8:00 am or 4:30 pm until 11:00 pm Monday through Friday;
    contact 970-923-3500.
  • On Saturdays and Sundays between 6:30 am until 11:00 pm; contact 970-923-3500.

Tracking and Record Keeping

The TOSV administrative and dispatch staff track all paratransit trips scheduled using a monthly
log. This information is reported to CDOT as requested. A sample of the log is provided in
Appendix A.

Demand Response trips are not tracked because of the immediacy of the service provided.
Denials are rare and only seen if the request is outside the winter service structure service area.
If a denial has occurred, it is recorded in an excel spreadsheet for each incident.