1. In extreme circumstances, you may refuse transportation to an individual or group who are behaving offensively, threatening the safety or comfort of other passengers, or who are so ill or so intoxicated that they cannot care for themselves.
  2. If you must refuse transportation, do it as politely and discreetly and quickly as possible.
  3. Call the dispatcher or supervisor immediately for permission and fill out an Incident Report when you return to base.