1. You must never engage in a physical encounter with anyone except to defend yourself or a passenger in the event of a direct physical attack, and when you have good cause to believe that physical harm, serious injury or death may be the result.
  2. Prompt reporting will help identify, apprehend, prosecute and convict parties committing violent acts on vehicles or outside of the vehicle. Report such incidents to the dispatcher or supervisor immediately.  You should also secure the names of witnesses.
  3. If involved in a violent incident, you may sign a complaint against the violator if you are personally aware of the facts; otherwise, do not sign a complaint. When any violent incident occurs while on duty, contact the dispatcher or supervisor by phone as soon as possible.