Policy  Procedure
Safety is the cornerstone of all activities at SST.
Any activity that does not promote safety is
Your job is to provide SAFE, RELIABLE, and
COURTEOUS SERVICE. Remember that, for
most of the public, you are the only City of
Steamboat Springs or SST representative they
will contact. You determine how the City and
Steamboat Springs Transit is perceived as an
1. Be professional at all times.
2. Be courteous, polite, and sensitive to your passengers. Listen to their questions and
take time to answer those questions. They will appreciate your assistance.
3. Treat passengers in a friendly, courteous, helpful, and professional manner. Say
“hello” when they board and “thank you” when they get off. If you can’t answer
their questions, ask another driver or dispatcher or give them the Transit
Operation Center (TOC) phone number (970‐879‐3717) or Yellow Line (970‐846‐
4. Operators will call all stops and transfer points over the P.A. system or utilize the
enunciator system.
5. Be informed regarding services and activities that your passengers are likely to
inquire about. For example: mention several restaurants so the passenger has a
selection and SST remains impartial.
6. City ordinance prohibits the consumption of alcoholic beverages in public and on
city buses.
7. Smoking is prohibited by both operator and passengers in the bus, in all city bus
stops, in all City vehicles, and all City facilities. This includes marijuana, and
electric cigarettes.
8. Title 49, Section 171.2 of the DOT Hazardous Material Manual “It is not
permissible to allow passengers to carry gasoline or automotive batteries.” If a
passenger tries to board a bus with these items, please call base immediately.
9. Enforce all safety regulations (i.e., standing behind the yellow line, keeping arms
inside the bus, no alcoholic consumption, etc.). Maintain order on your bus at all
times. Do not let a situation escalate to the point where you have a fight, accident
or a situation that you cannot handle. If unsure of what to do, contact base for
10. If a passenger slips and/or falls notify base immediately and ask the passenger and
any witnesses, to fill out a courtesy card. Do not proceed until instructed to do so
from base, and fill out an incident report at the end of the shift.11. If a passenger on the vehicle, or at a bus shelter/stop appears to be a sleep, passed out, lost, confused, or in any other state of mind that can be a cause of concern to you, you must stop and make every attempt to wake the passenger, determine if they are breathing, and notify base, the on‐call supervisor, or Routt County dispatch if a welfare check is in order. Dispatch will need a description of the party or parties, as well as confirmation that they are breathing. Do not
proceed back on route without permission from a supervisor, or county dispatch. Fill out an incident report at the end of your shift before going home.
12. Buses are not to be operated without interior lights on after dark.
13. Pets, except service animals, are not allowed on the bus unless they are secured in
appropriate pet carriers. No snakes are allowed at any time. Drivers will make a
general radio call to notify base when a service animal is boarding a bus. You are
only allowed to ask the owner of a service animal “What tasks has the animal
been trained to perform?”
14. Passengers may not wear inline skates on the bus.
15. Passengers may bring beverages on the bus only if they have lids. Food must be in
a closed container.
16. Passengers should load and unload bikes. The operator may not physically assist
in this process. Unusual bicycles or odd sized bicycles that cannot fit safely in the
rack are not allowed. The parking brake must be set while loading or unloading
17. No bicycles are allowed on board without permission from a supervisor.
Motorized items are never allowed as they contain fuel. A fold up scooter without
a chain is allowable as long as it does not block the aisle.
18. There is a list of policies posted in the schedule as rules for riding the bus and
drivers need to enforce all such rules.
City Policy, State Law, Federal Law Revised: 11/05/2016