Village Shuttle operates under a wide range of federal, state and locally required policies that
have been adopted by the Town of Snowmass Village (TOSV) Town Council. This section identifies
general policies, along with corresponding federal plan (Title VI; LEP; ADA; and Drug and Alcohol)
and Town municipal code and procedure documents, identifying the required procedures
associated with these policies.

  • Civil Rights
    • Americans with Disabilities Act (ADA)
    • Disadvantaged Business Enterprise (DBE)
    • Equal Employment Opportunity (EEO)
    • Limited English Proficiency (LEP)
    • Title VI
  • Customer Relations and Service
    • Customer Complaints
    • Passenger Conduct
    • Public Information
    •  Public Involvement and Outreach
    • Ride Cancellations and No Shows (Demand Response/Paratransit)
    • Rider Suspension and Appeals
  • Transit Service Administration
    • Code of Conduct/Conflict of Interest
    • Drug Free Workplace
    • Fiscal Control and Accounting
    • Insurance
    • Planning – Regional and Human Service Coordination
    • Private/Public Agreements and Contracts for Services
    • Procurement
    • Record Retention
  • Transit Service Operations
    • Charter Bus Service Provision
    • Driver Conduct and Responsibilities
    • Drug and Alcohol – Substance Abuse
    • Inclement Weather and Service Disruption
    • Safety and Security
    • School Bus Service Provision
    • Training Requirements (Driver and Supervisor)
    • Vehicle Maintenance