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Southern Ute Community Action Programs (SUCAP)
Section 4 – Passengers Loading and Unloading
- Drivers must notify dispatch of any change of destination that a passenger may request. You do not have to accommodate a change of destination requested by a client if it does not easily fit into your schedule. Changes of destination must be approved by dispatch.
- If the passenger becomes upset or unruly, be as polite as possible and treat it as an incident. Call dispatch for assistance if the client’s conduct is interfering with the safe operation of the vehicle.
- If a passenger stop is not accessible to the vehicle, drivers will attempt to stop as close as possible maintaining safety protocols. Let dispatch know if someone needs to meet the vehicle because the distance from the designated destination is too great.
- All other runs will follow current route deviation procedures as outlined in the schedules.
- DO NOT block crosswalks or intersections when stopping your vehicle.
- When making a stop for passengers, pull to the head of the bus stop, if possible, to permit passengers to board from the curb without stepping into the street. Bring the vehicle to a complete stop no farther than one foot from the curb.
- Avoid injury to passengers and damage to the vehicle, especially the doors, by keeping a safe distance from trees, poles, fire hydrants, or other obstructions near the curb line. Do not stop with doors opposite an obstruction on the curb or a hole in the street. Be sure to line lift door up with as level an area as is possible for loading/unloading a wheelchair.
- Operate in the correct lane of traffic (right lane) to maintain visibility of passengers waiting at loading zones. Drive at a speed that allows a safe and proper stop at the curb.
- A vehicle must never start moving or be operated with the doors open. Bring the vehicle to a complete stop before opening doors.
- When passing regular loading zones at any point, be extra cautious. The other drivers may expect you to stop.
- Whenever a passenger appears disabled or unsteady on their feet, drivers must assist passengers to and from the vehicle. Exceptions may be made depending on client and/or destination.
- Drivers must be sure all clients are properly seated. Except for children under age four, seat belts are optional. Ages 4 and under or 40 pounds or less must be in an age appropriate car seat provided and installed by the parent/guardian.