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Administrative & Customer Relations Supervisor – ECO Transit
|Employer:||Eagle County Government|
|Job Location:||Gypsum, CO|
The Administrative & Customer Relations Supervisor for ECO Transit coordinates administrative, marketing, financial and customer service activities for ECO Transit, including supervision of an administrative technician and customer service staff located at the Vail Transportation Center.
More specifically, this position performs technical, analytical and accounting functions as budget analyst and grant support administrator; Verifies department adherence to County, State, and Federal regulations pertaining to financial and grant management, including Federal Transit Administration (FTA) and Colorado Department of Transportation (CDOT) rules; Develops policies and procedures for tracking and responding to customer inquiries and complaints and works with VTC, Dispatch, and Operations Staff on implementation; Manages pass inventory, pass distribution, and fare revenue processing; Facilitates coordination and communication between ECO Transit departments, Eagle County departments, and the broader community including chambers of commerce, large employers, and educational institutions; Coordinates the pass sales program and other marketing and outreach activities, including website, social media, in cooperation with the County Communications Team; Serves as secretary for the Eagle County Regional Transportation Authority (ECRTA) Advisory Board and relevant committees; And monitors and makes recommendations regarding marketing, advertising, and other program budgets as needed.
Transit/Innovative Mobility Liaison
|Employer:||Colorado Department of Transportation|
|Job Location:||Greeley, CO|
View the complete job descrition and apply at:
This position is open only to Colorado state residents
The Administrator IV – Transit/Innovative Mobility Liaison works in the Planning & Environmental Unit of the Colorado Department of Transportation’s (CDOTs) Region 4 in Greeley, CO. The Unit plans for the short, medium, and long-term transportation needs for the thirteen counties in Northeast Colorado, including the North Front Range Metropolitan Planning Organization (NFR MPO) and portions of the Denver Regional Council of Governments (DRCOG). The Unit additionally coordinates planning and programming of transportation projects, including formulating the Colorado Department of Transportation – Region 4 component of the twenty year Regional and State Transportation Plans; develops and publishes the Region 4 construction program of projects; tracks and reports relevant performance measures and supports public relations activities. The Unit ensures compliance with the National Environmental Policy Act of 1969 (NEPA), the policies of the Federal Highway Administration and other agencies, and local laws and regulations.
This position will serve as the primary point of contact within Region 4 for transit, Front Range rail, Northwest rail and innovative mobility-related activities. This position provides agency relations, transit planning, coordination and project management of transit and rail projects and activities on behalf of Region 4 in line with the direction set by Innovative Mobility and Division of Transit and Rail.
•Assists with various transit, bus, and rail planning activities including:
◦Playing an active role in Region 4 planning efforts such as updates to the State Freight & Passenger Rail Plan, Statewide Transit Plan, Transportation Planning Region Transit
•Serves as the primary point of contact within Region 4 for transit, Front Range rail, Northwest rail and innovative mobility-related activities
•Coordinates with the CDOT Division of Transportation Development/Metropolitan Planning Organization CDOT Regional Planners, Transit agencies, and Local Agencies in Region 4 to help identify where Intergovernmental Agreements (IGAs) are needed for Transit, Front Ranger Rail, Northwest Rail or Innovative Mobility facilities.
•Coordinates Intergovernmental Agreements with CDOT maintenance, business office, or engineers and Local Agencies to clarify funding, maintenance responsibilities and delineation of use of facilities as needed.
•Coordinates with local transit agencies to enhance advertisement, marketing, and coordinated connections or communications for Bustang/Bustang Outride or Front Range/Northwest rail services.
•Helps ensure proper service for the maintenance of the Bustang/Bustang Outrider facilities in coordination with the Local Agency based upon the responsibilities identified in the Intergovernmental Agreement. Applies knowledge of Division of Authority or other state statues to negotiate or facilitate the Intergovernmental Agreement.
•Attends meetings, presentations, and discussions with the CDOT Division of Transit & Rail, Front Range Rail, Northwest Rail and Innovative Mobility regarding CDOT transit- related business needs and activities; ensures Region 4 is updated on key information from meetings as needed.
•Participates in regional status meetings for capital projects involving transit, front range and northwest rail and/or innovative mobility for tracking, scheduling, budget and other key issues.
•Serves as Region 4 Transit or Innovative Mobility Capital project manager including:
•Maintains updated knowledge of current ridership information, fares, and schedule for Bustang and Bustang Outrider including location of bus stops; educates Region 4 on the services provided and planned future services.
•Coordinates with local transit agencies to help support last mile trips.
•Rides Bustang and Bustang outrider to ensure accuracy and quality of the services and provides feedback on the schedule (too fast or too slow), location and use of bus stops.
•Attends meetings with CDOT’s Division of Transit and Rail staff regarding Bustang or Bustang Outrider; reviews documents and provides comments and provides Region 4 insights or challenges.
•Assists in day-to-day work of other CDOT Region 4 Units, including providing ad hoc reports, research and other functions to support the Regional Planning and Environmental Manager, the Regional Transportation Director, Program managers and other Region staff.
•Other duties as assigned.
•Typical work schedule is Monday through Friday daytime hours.
•A bachelor’s degree from an accredited college or university in Business Administration, Communications, Marketing, Political Science, Public Administration, Transit or Urban Planning, or a closely related degree. (A copy of your transcript must be submitted to verify this requirement.)
A current valid driver’s license is required for this position as it requires operating a state or personal motor vehicle to perform one or more essential functions of the position.
Program or project management includes most of the following: Managing projects or programs, including determining program/project elements, priorities, strategies and goals, type and timing of milestones and deliverables, monitoring project/program performance, allocating resources (staff, stakeholders, time, etc.), resolving issues and making changes where necessary.
Government relations includes most of the following: Working with city, county, regional, state, or federal organizations or agencies, or with or on behalf of elected officials.
Additional work experience that provided the same kind, amount and level of knowledge acquired in the required education, may substitute on a year-for-year basis for the required bachelor’s degree but not for the specific experience.
Additional education beyond the Bachelor’s Degree in Business Administration, Communications, Marketing, Political Science, Public Administration, Transit or Urban Planning, or a closely related field will substitute for the required experience on a year for year basis.